Shipping, Return & Warranty Policy

This page will include all the information you need to have on shipping & returns, in order to better understand your various options.

While one of our main goals is to be able to provide as much transparency as possible in how we run our business, we also realize that there are very crucial topics that may interest you more than others, perhaps why you managed to make it to this page. We realize that one of the things that differentiate different ecommerce stores from each other is how they treat shipping, return and warranty policies which could ultimately be the reason why you end up buying from one ecommerce over another, or why you choose to get one product instead of a very similar one from a different manufacturer. In order to better help you understand the philosophy that has gone into the various policies we are making, you might also have an interest in reading different sections on our website.

We do have a couple of them that we want to highlight, including but not limited to the terms & conditions, the FAQ (where we may be answering a lot of the questions that you are running around wondering about our business) how we deal with the issue of privacy, just to name a few. We have very extensively covered all these issues on their respective pages the same way that we have dedicated this page to help you understand the topic of shipping, returns and warranties. If you are sitting around and you’re not entirely sure what you want to spend additional time reading up on, we encourage you to scroll down to the bottom of this page where we have a lot of information about all the different policy pages that we have published, and that we are periodically updating so as to make sure we’re as present as possible, following the various trends and implementing the technologies to best be able to help you.

Shipping

Shipping, the art of actually making sure that our valued customers get the products that they have been ordering from us, includes how we handle the packages, and what you can expect from us on that topic.

In order to better understand our shipping policy, it’s important that you also understand where we are coming from and how our business works, so that we aren’t setting unrealistic expectations, but still helping you get your products as fast as possible – we have tried it ourselves where you order a product and you are as excited as a kid on Christmas day to receive it so you can start playing with it.

When you are visiting a product page on our site, it’s important that you obviously pay attention to a couple of things, including the product specifications that you can access, but there are another few things that may also be interesting for you to get a better understanding of, including whether or not we are personally shipping the product that you are ordering, whether it ships from the manufacturer, or whether it ships from another company that we may have an arrangement with – it will also be clearly listed on the specific page that you will find the product on. Since we work with different companies, it’s important to understand that we can’t reasonably include all the various manufacturers shipping information on this page but that you may have to look at the page related to the individual product to see if you are happy with the information that has been listed there.

If we are the ones shipping the product

While we are the ones responsible for shipping a lot of the different products available on this site, we also work with partners. In the case when we ship the product from either one of our warehouses or perhaps a partner warehouses, we do everything in our power to make sure that the package is shipped in 2 days or less, although you may receive tracking information as quickly as 15 minutes after your order has gone through, because we may already be able to provide you with the relevant tracking number at that point.

If a company that we are working with are the ones shipping the product

While things may sometimes get in the way of the world running quite as smoothly as we would hope, we always arrange with manufacturers and other parties that they need to ship the products no later than 3 days after the order has been placed. When you place an order for a product that isn’t being shipped out by us, we will immediately notify the specific company that an order has been placed, along with the relevant information that needs to be shared with that company in order to process the order in a timely manner.

When we get a tracking number from that company, we include it as quickly as possible in our backend system, at which point a notification is sent out to you (either by text message or email depending on the specifications that you have provided), at which point you will be able to track the shipment.

Whenever a situation arises where it takes longer than 3 days in order for us to receive a tracking number from the manufacturer, we reach out to them in order to get a clarification on the order and know where it is at so as to know how to best proceed with you as well. If we believe that the situation warrants immediate action, we will contact you in the way we believe is the best possible to reach you by, at which point we can address the concerns and see if anything additional needs to be done. Whenever we deem that there isn’t enough reason to manually contact you and see if anything else needs to be done, we will send you an email with an update, including what you may be able to expect as soon as we hear back on that particular order. You may always reach out to our team when you feel you have questions about your order that you are hoping to have answered.

Be aware that we may override the policies regarding individual products on their respective pages, so the place where you can go in order to get as accurate information as possible will be by visiting those pages, where we will also be linking to individual agreements with manufacturers and sellers in cases where those policies differ from the universal policies that we have thoroughly explained in our various policy pages.

Return policy

This section outlines our returns policy, both when it comes to products that we are selling, or when it comes to products that will be shipped by other companies.

It is important to note that there are situations where these return policies do not apply. We would love to be able to create a universal return policy that applied to all the various products of our site, but the reality is simply that that would not be possible for a range of different reasons, some of them having to depend on the practicality in returning objects and ensuring that they haven’t been used in the process.

The reality is that our site features many different products across the platform, from a range of different manufacturers, all of whom have been thoroughly evaluated by our team as being ones that we believe you, our important users, would like to actually be engaging with, whom you may think that you would want to be purchasing products from. At the same time, that doesn’t necessarily mean that they all have the same return policies on their products. Some may have more lenient return policies because they can easily accept the returns and ensure that the quality of the good has not been compromised in the process, and that they will easily be able to sell the same good to a new buyer instead, without the good having lost any of its value. However, there are situations where it would be more impractical to do so. There may be situations where, depending on whether you buy a waste oil heater, a wide belt sander or a fuel transfer tank, where the return policies may even be different among the different manufacturers that we work with – for whatever reason, different manufacturers producing different engine driven welders may choose that they have different return policies that they are accepting as well. And there is no reason why these different manufacturers shouldn’t be allowed to have different return policies just because they are publishing and choosing to work with us on this platform. After all, when you decide that you are going down to the grocery store in order to pick up a gallon of milk, you are accepting the fact that you won’t have the right to return this gallon of milk for various reasons including the fact that the grocery store may not be able to assure that the milk has been stored at a temperature at which it wouldn’t go bad, as well as the fact that it would probably be against various health regulations to accept the return of a gallon of milk and to sell it to a different consumer..

The same way that we accept various return policies, there may also be different return policies on this website depending on the manufacturer that you are buying from, whereas the return policy for an object that is shipped out from our warehouse will have the return policy to it that we have listed here on this specific page. 

When you are buying any type of product, it is important that you check for the return policy on that specific page and make sure that it has a return policy that you accept and can stand by, which in turn also will make the whole transaction a lot easier for both you and us. When you are buying something that ships out from the manufacturer, you will need to review the return policy that is listed on the individual item’s product listing page, where you can quickly figure out which rules are going to be applying to that specific purchase. 

While we want to be fair to both the users of this site as well as the manufacturers that we are working with, it is important to note that there are very steep costs associated with both the handling, processing and shipping on various orders, especially when some of these orders may either require customization or various insurances that go beyond simply manufacturing a piece of equipment and sending it the door the next day. In addition to that, when you start talking about the cost of shipping products out the door, there are certain types of products that will incur exponentially bigger shipping and handling costs than other products may have to incur. For instance, where you may be able to ship out a very light product for less than $10, even after you account for the cost of handling a specific product, there are other products that may weigh hundreds of pounds that cannot simply be picked up by a worker and easily shipped out, why there is easily equipment that needs to be used simply to actually get the product moved out the door. For these types of products that weigh that much, there may also be hundreds of dollars associated with the actual cost of getting the product shipped.

In those situations, accepting free returns would mean that there is significant cost that is incurred by the company if they choose to accept that, and while some companies may be willing to incur this cost, other companies may simply be choosing that their return policies will either incur a fee, or they may only be willing to accept return orders under certain conditions, like if the product has been damaged. 

For the products that are being shipped out of one of our warehouses, the following policies apply: 

  • We accept the return of unused items within 30 days of the date that you received the purchase, which starts from the day where the shipping tracking information deems that the order was delivered, assuming you have a valid receipt. 
  • The return period is 30-days starting from the original date of delivery. 
  • Equipment must clearly be in the original box and may not have been opened so as to ensure its original condition.
  • When a buyer is returning a product, shipping costs are paid by the buyer.
  • There is a 10% restocking fee for items that are returned where the return is not a consequence of a mistake that was committed on behalf of Atlantic Aspiration, but where the buyer simply wants to return the product – while this may not seem fair, this fee is used to cover the expenses that we have incurred throughout the process. 
  • Pre-owned equipment will have its own return policy that is attached to the individual listing where you may have bought it from. 

Requesting a return

You can request a return by reaching out to us through the contact page that we have listed on Atlantic Aspiration.

There are a couple of things that need to be included when you are requesting the return of an item: 

  • In the message for us, please let us know why you wish to return the item that you purchased – by doing so we can either help you get the request processed or we can help you find the best solution for your needs. 
  • When you return a shipment to us, this should be done in the original shipping package that you received the order in, and the order packaging of the product should not have been altered from its original state. Make sure to additionally include the packing slip and return label for us to easily be able to process your request. 
  • It is important to notice that items can only be returned in the same condition that they were received in.

The cost of returning your shipment

Atlantic Aspiration does not coordinate the return of products, and the responsibility falls on the customer, unless you have received a faulty product and we are unable to remedy the situation. You may choose to use the shipping-carrier of your choice. As you are likely sending relatively expensive equipment back to us, our recommendation is that you purchase the satisfactory insurance which helps ensure that loss or damage is covered. If a shipment is not received on our end in the condition that you received it in, we may choose not to issue a refund. 

Damaged merchandise and delivery policy

If you receive any packages that arrive in a condition that you do not believe is their intended condition, or there are any parts that are damaged, missing or defective, it is important that you take immediate action and notify us about the situation. We require that you notify us of such matters no later than 5 business days after receiving your package.

While our shipments are packaged in a way so as to minimize the risk that they are damaged in transit, it does happen that packages do not make it to their final destination in the intended state. Upon arrival, please make sure that your package has arrived in the state that it was supposed to and make sure that nothing has been damaged. If you notice that anything has not been received in its intended state, it is important that you do not start trying to use the product, but rather notify us as quickly as possible, as we are then required to work with the shipping vendor to remedy the situation.

Damaged or missing parts

Some of the products may ship out in different or multiple packages. This is often done when it is prohibitively difficult to send out a package as a single unit. While we wish that it would be possible to ensure that all the packages arrive at the same time, it is sometimes not the case. While we know that it would be preferred if all packages were to arrive as one, we wish that would be feasible, and unfortunately we are not able to ensure that all the packages are delivered at the same time, although they commonly are .

If you receive a package but do not believe that you have received the entire shipment, and you are unable to locate any other information, please reach out to our team so that we can start the process of finding the missing parts as fast as possible – it could be that a tracking number wasn’t properly attached to your order, and that we may be able to find it and send it to you as we open up our systems. It could also be that a shipment has been stuck somewhere and that we are able to reach out to the carrier to find out what the holdup is. If we are unable to find a missing shipment, we will work with you to have the situation fixed as fast as possible. As it may take us some time to accurately figure out what the situation requires, it is imperative that you contact us as early as possible so that we can work on getting the situation fixed. 

Issuance of refunds

It is impossible for us to issue refunds to any other means than what was used to pay for the product. 

We maintain the right to make changes

As per our terms and conditions, and as with our privacy policy, the refund policy applicable to products being sold on Atlantic Aspiration is also covered by the same right to change the shipping, return and refund policy. The shipping, return and refund policy that covers your purchase is the policy in place at the date that the purchase was placed. This terms page may be updated without notice, and we may announce changes to the shipping, return and refund policy page with no more than 24 hours of notice. The date that the new policy comes into effect will be mentioned at the top of the document.